Privacy Policy
Calix Lawyers is committed to managing personal information in accordance with the Australian Privacy Principles under the Privacy Act 1988 (Cth) and other applicable privacy laws. This document sets out our policies for managing your personal information and is referred to as our Privacy Policy.
In this Privacy Policy, “we” and “us” refers to Calix Lawyers and “you” refers to any individual about whom we collect personal information.
What information do we collect about you?
Clients and prospective clients
We collect personal information when you engage us for legal services or seek legal advice. This includes contact details, personal identification, and any information relevant to the services you require, such as financial or property details.
Prospective employees or applicants
If you’re applying for a position at [Law Firm Name], we collect information about your qualifications, employment history, and contact details to assess your suitability for employment.
Other individuals
We may also collect personal information about other individuals involved in a legal matter or referred to us by our clients, including witnesses, experts, and any individuals impacted by the services we provide.
How and why do we collect and use your personal information?
We collect personal information directly from you through email, phone, in-person meetings, or via our website. This information is used to provide you with legal services, manage appointments, handle payments, and communicate effectively. We may also use your information for business development or marketing purposes, but only with your consent.
Personal information collected by Calix Lawyers may be disclosed to other law firms within the Unity Law Group for purposes including marketing and providing professional services. Such disclosures are made in compliance with privacy laws and are subject to confidentiality obligations.
How do we interact with you via the internet?
Calix Lawyers may collect information through your interactions with our website, such as using cookies to track usage patterns or personalize your experience. These technologies allow us to improve the content and functionality of our website. You can control cookies through your browser settings.
Can you deal with us anonymously?
In most cases, it is not possible to deal anonymously, especially when we are providing legal services or assessing a matter. However, if appropriate, we may allow you to interact with us anonymously, particularly when making initial inquiries.
How do we hold information?
We store personal information securely, both in electronic and paper form. [Law Firm Name] implements reasonable technical, organizational, and physical safeguards to protect personal information from unauthorized access, use, or disclosure.
Do we use or disclose your personal information for direct marketing?
We may use your personal information to send marketing materials related to our services. You can opt-out of receiving direct marketing at any time by contacting us directly or following the opt-out instructions in the communication you receive.
How do we use and disclose personal information?
For clients
The purposes for which we may use and disclose your personal information will depend on the services we are providing you. For example, if you have engaged us to deliver a service, we may disclose information about you to service providers where this is relevant to our services.
For customers and participants
If you are a customer or participant in an event, we may disclose your personal information to our clients and venues where this is reasonably necessary for, and relevant to, the delivery of the event. We may use images or audio-visual recordings which identify you for promotional purposes where you would reasonably expect this to occur.
Disclosure to contractors and other service providers
We may disclose information to third parties we engage in order to provide our services, including contractors and service providers used for data processing, data analysis, customer satisfaction surveys, information technology services and support, website maintenance/development, printing, archiving, mail-outs, and market research.
Third parties to whom we have disclosed your personal information may contact you directly to let you know they have collected your personal information and to give you information about their privacy policies.
Use and disclosure for administration and management
We will also use and disclose personal information for a range of administrative, management and operational purposes. This includes, but is not limited to:
- administering billing and payments and debt recovery;
- planning, managing, monitoring and evaluating our services;
- quality improvement activities;
- statistical analysis and reporting;
- training staff, contractors and other workers;
- risk management and management of legal liabilities and claims (for example, liaising with insurers and legal representatives);
- responding to enquiries and complaints regarding our services;
- obtaining advice from consultants and other professional advisers; and
- responding to subpoenas and other legal orders and obligations.
Other uses and disclosures
We may use and disclose your personal information for other purposes explained at the time of collection or otherwise as set out in this Privacy Policy.
Do we disclose your personal information overseas?
In general, we do not disclose personal information to overseas recipients. However, if necessary for the provision of our services or required by law, we may disclose personal information to overseas recipients.
How can you access or seek correction of your personal information?
You have the right to request access to the personal information Calix Lawyers holds about you. If you believe the information is inaccurate or incomplete, you can ask for it to be corrected. Requests for access or correction should be made in writing to us, and we will respond in accordance with the Privacy Act.
What should you do if you have a complaint about the handling of your personal information?
If you have a concern about how we are handling your personal information, please contact us directly. We will investigate your complaint and respond to you in a timely manner. If you are not satisfied with our response, you can lodge a complaint with the Office of the Australian Information Commissioner (OAIC).
How can you contact us?
For inquiries related to privacy or to request access or correction of your personal information, please contact us at:
E-mail: hello@calixlawyers.com.au
Mail:
Calix Lawyers
Attn: Privacy Policy
Level 8, 65 York St
Sydney, NSW 2000
Australia
This policy ensures that Calix Lawyers complies with privacy laws and respects the confidentiality of your personal information. If you have any questions, don’t hesitate to reach out!
Privacy Policy
Calix Lawyers is committed to managing personal information in accordance with the Australian Privacy Principles under the Privacy Act 1988 (Cth) and other applicable privacy laws. This document sets out our policies for managing your personal information and is referred to as our Privacy Policy.
In this Privacy Policy, “we” and “us” refers to Calix Lawyers and “you” refers to any individual about whom we collect personal information.
What information do we collect about you?
Clients and prospective clients
When you enquire about our services or when you become a client, a record is made which includes your personal information.
The type of personal information that we collect will vary depending on the circumstances of collection and the kind of service that you request from us, but will typically include:
- your name, e-mail, postal address and other contact details;
- information about your employer or an organisation you represent
- your professional details; and
- any additional personal information you provide to us, or authorise us to collect, as part of your interaction with us.
Prospective employees or applicants
We collect personal information when recruiting personnel, such as your name, contact details, qualifications and work history. Generally, we will collect this information directly from you.
We may also collect personal information from third parties in ways that you would expect (for example, from recruitment agencies or referees you have nominated). Before offering you a position, we may collect additional details such as your tax file number, superannuation information, and other information necessary to conduct background checks to determine your suitability for certain positions (for example, positions that involve working with children).
Other individuals
We may collect personal information about other individuals who are not clients. This includes customers and members of the public who participate in events we are involved with, individual service providers and contractors to us, and other individuals who interact with us on a commercial basis. The kinds of personal information we collect will depend on the capacity in which you are dealing with us.
If you are participating in an event we are managing or delivering, we may take images or audio-visual recordings that identify you.
In limited circumstances, we may collect information that is considered sensitive information. For example, if you are injured at an event promoted or delivered by us we may collect health information about you in an emergency or otherwise with your consent.
We may collect personal information about children (for example, when children participate in events we are involved with). Where children do not have sufficient maturity and understanding to make decisions about their personal information, we will require their parents or guardians to make decisions on their behalf.
You can always decline to provide us with any personal information we request, but that may mean we cannot provide you with some or all of the services you have requested. If you have any concerns about the personal information we have requested, please let us know.
How and why do we collect and use your personal information?
We collect personal information reasonably necessary to carry out our business, to assess and manage our clients’ needs, and provide services. We may also collect information to fulfil administrative functions associated with these services, for example, billing, entering into contracts with you or third parties and managing client relationships.
The purposes for which we usually collect and use personal information depend on the nature of your interaction with us, but may include:
- responding to requests for information and other general inquiries;
- managing, planning, advertising and administering programs, events, competitions and performances;
- researching, developing and expanding our facilities and services;
- informing you of our activities, events, facilities and services;
- recruitment processes (including for volunteers, internships and work experience); and
- responding to enquiries and complaints
We generally collect personal information directly from you. We may collect and update your personal information over the phone, by email, our website, over the internet or social media, or in person. We may also collect personal information about you from other sources, for example:
- our affiliated and related companies; and
- third party suppliers and contractors who assist us to operate our business.
We also collects and uses personal information for market research purposes and to innovate our delivery of products and services.
How do we interact with you via the internet?
You may visit our websites without identifying yourself. If you identify yourself (for example, by providing your contact details in an enquiry), any personal information you provide to us will be managed in accordance with this Privacy Policy.
Our websites use cookies. A “cookie” is a small file stored on your computer’s browser, which assists in managing customised settings of the website and delivering content. We collect certain information such as your device type, browser type, IP address, and pages you have accessed on our websites and third-party websites. You are not identifiable from such information.
You can use the settings in your browser to control how your browser deals with cookies. However, in doing so, you may be unable to access certain pages or content on our website.
Our websites may contain links to third-party websites. We are not responsible for the content or privacy practices of websites that are linked to our website.
Can you deal with us anonymously?
We will provide individuals with the opportunity of remaining anonymous or using a pseudonym in their dealings with us where it is lawful and practicable (for example, when making a general enquiry). Generally, it is not practicle for us to deal with individuals anonymously or pseudonymously on an ongoing basis. If we do not collect personal information about you, you may be unable to utilise our services or participate in our events, programs or activities we manage or deliver.
How do we hold information?
We store information in paper-based files or other electronic record keeping methods in secure databases (including trusted third party storage providers based in Australia and overseas). Personal information may be collected in paper-based documents and converted to electronic form for use or storage (with the original paper-based documents either archived or securely destroyed). We take reasonable steps to protect your personal information from misuse, interference and loss and from unauthorised access, modification or disclosure.
We maintain physical security over paper and electronic data stores, such as through locks and security systems at our premises. We also maintain computer and network security. For example, we use firewalls (security measures for the internet) and other security systems, such as user identifiers and passwords, to control access to our computer systems.
Our websites do not necessarily use encryption or other technologies to ensure the secure transmission of information via the internet. Users of our websites are encouraged to exercise care in sending personal information via the internet.
We take steps to destroy or de-identify information that we no longer require.
Do we use or disclose your personal information for direct marketing?
We may use or disclose your personal information for the purpose of informing you about our services, upcoming promotions and events, or other opportunities that may interest you. If you do not want to receive direct marketing communications, you can opt-out at any time by contacting us using the contact details below.
If you opt-out of receiving marketing material from us, we may still contact you in relation to our ongoing relationship with you.
How do we use and disclose personal information?
For clients
The purposes for which we may use and disclose your personal information will depend on the services we are providing you. For example, if you have engaged us to deliver a service, we may disclose information about you to service providers where this is relevant to our services.
For customers and participants
If you are a customer or participant in an event, we may disclose your personal information to our clients and venues where this is reasonably necessary for, and relevant to, the delivery of the event. We may use images or audio-visual recordings which identify you for promotional purposes where you would reasonably expect this to occur.
Disclosure to contractors and other service providers
We may disclose information to third parties we engage in order to provide our services, including contractors and service providers used for data processing, data analysis, customer satisfaction surveys, information technology services and support, website maintenance/development, printing, archiving, mail-outs, and market research.
Third parties to whom we have disclosed your personal information may contact you directly to let you know they have collected your personal information and to give you information about their privacy policies.
Use and disclosure for administration and management
We will also use and disclose personal information for a range of administrative, management and operational purposes. This includes, but is not limited to:
- administering billing and payments and debt recovery;
- planning, managing, monitoring and evaluating our services;
- quality improvement activities;
- statistical analysis and reporting;
- training staff, contractors and other workers;
- risk management and management of legal liabilities and claims (for example, liaising with insurers and legal representatives);
- responding to enquiries and complaints regarding our services;
- obtaining advice from consultants and other professional advisers; and
- responding to subpoenas and other legal orders and obligations.
Other uses and disclosures
We may use and disclose your personal information for other purposes explained at the time of collection or otherwise as set out in this Privacy Policy.
Do we disclose your personal information overseas?
Unless we have your consent, or an exception under the Australian Privacy Principles applies, we will only disclose your personal information to overseas recipients where we have taken reasonable steps to ensure that the overseas recipient does not breach the Australian Privacy Principles in relation to your personal information.
How can you access or seek correction of your personal information?
You are entitled to access your personal information held by us on request. To request access to your personal information please contact our privacy officer using the contact details set out below.
You will not be charged for making a request to access your personal information but you may be charged for the reasonable time and expense incurred in compiling information in response to your request.
We will take reasonable steps to ensure that the personal information we collect, use or disclose is accurate, complete and up-to-date. You can help us to do this by letting us know if you notice errors or discrepancies in information we hold about you and letting us know if your personal details change.
However, if you consider any personal information we hold about you is inaccurate, out-of-date, incomplete, irrelevant or misleading you are entitled to request correction of the information. After receiving a request from you, we will take reasonable steps to correct your information.
We may decline your request to access or correct your personal information in certain circumstances in accordance with the Australian Privacy Principles. If we do refuse your request, we will provide you with a reason for our decision and, in the case of a request for correction, we will include a statement with your personal information about the requested correction.
What should you do if you have a complaint about the handling of your personal information?
You may contact us at any time if you have any questions or concerns about this Privacy Policy or about the way in which your personal information has been handled.
You may make a complaint about privacy to the privacy officer at the contact details set out below.
The privacy officer will first consider your complaint to determine whether there are simple or immediate steps that can be taken to resolve the complaint. We will generally respond to your complaint within a week.
If your complaint requires more detailed consideration or investigation, we will acknowledge receipt of your complaint within a week and endeavour to complete our investigation into your complaint promptly. We may ask you to provide further information about your complaint and the outcome you are seeking. We will then typically gather relevant facts, locate and review relevant documents and speak with individuals involved.
In most cases, we will investigate and respond to a complaint within 30 days of receipt of the complaint. If the matter is more complex or our investigation may take longer, we will let you know.
If you are not satisfied with our response to your complaint, or you consider that we may have breached the Australian Privacy Principles or the Privacy Act, a complaint may be made to the Office of the Australian Information Commissioner. The Office of the Australian Information Commissioner can be contacted by telephone on 1300 363 992 or by using the contact details on the website www.oaic.gov.au.
How can you contact us?
We welcome your comments regarding this Privacy Policy.
If you have any questions about this Privacy Policy, please contact us by any following means during business hours.E-mail: hello@calixlawyers.com.au
Mail:
Calix Lawyers
Attn: Privacy Policy
Level 8, 65 York St
Sydney, NSW 2000
Australia